Did you know that there are a lot of great benefits to using geothermal heating? Geothermal heating is easily one of the most environmentally friendly ways to heat your home. Geothermal heating systems produce no carbon monoxide or greenhouse gases and they leave a very low carbon footprint. A geothermal heating system also has a […]
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Customer service is very important in business
I tell all of my clients that customer service is important to me. I think that customer service is one of the best ways to ensure that a business will be successful. When customers are happy, they come back. It’s like that for many different types of businesses. If you go to a restaurant or […]
I got a new desk for my office
I have been working in the heating and air conditioning repair and installation industry for the past 25 years. I’ve been with the same company for 15 of those years and recently I told my boss that I needed to start thinking about slowing down. My doctor told me that I can’t work 50 or […]
I got dinner with the girl before the repair call
I’ve been talking to this girl for the past 3 months online. We tried to get together for a date last month, but I ended up having to work late. I was supposed to drive 2 hours to meet her at a social gathering, but I ended up having to work late on an HVAC […]
I got sick last week with the flu
I absolutely hate getting sick, because I can’t function when I have a sore throat, headaches, and a fever. I can function when I have a cold, but the flu is an entirely different story. Last week I ended up getting sick with the flu. It was going around the office and everyone was taking […]
I think customer service is really important
I have always wanted to provide the best customer service since opening up the heat pump repair business 10 years ago. Anytime a customer has a complaint, I do my best to try to diffuse the situation and make the customer happy. 85 or 90% of our customers would say that they have had a […]
The line at the gas station was a mile long
My girlfriend and I broke up a couple of weeks ago and she took the dog and moved out of our apartment. Since then I have had a lot of trouble sleeping at night. I have tried a lot of different sleep aids, and I even smoked pot one night. I got some weed from […]
I take my own coffee to work now
My coworkers and I had a coffee pot in the break room and everyone used to brew a pot in the morning. We probably brewed four or five pots of coffee each morning. There was one coffee pot for a while and then the office manager bought one of those machines that can Brew two […]
I found a couple of bags of nickels in the ductwork
My coworkers and I are always playing tricks on each other. One of the guys left a fish in the back of my truck and the inside of the work truck smelled for days. Another guy let all of the air out of my tire and I had to spend an extra 5 minutes pumping […]
The refrigerant line was damaged
I didn’t have the hose part on the repair truck, but I was only a few miles away from the shop A customer called the repair shop because she did not have any cold AC in her house. The woman described the problem she was having with the AC unit and I thought it sounded […]