The interview process was long and challenging, but it was all worth it for the demanding position.
I had been working with one of the biggest cooling corporations for years before it shut down because of the effects of Covid 19.
I stayed home for about eight months before getting a call back from an indoor comfort business. I had seen the position of branch manager being advertised, and I applied for it. I did not think they would call me back because of my cooling specialist career gap. I was slotted for the first round of interviews. One particularly challenging practical question was to show you how to deal with an angry customer demanding a new air conditioning system after the quality HVAC system installed breaks down. I aced the interviews and was called back for the second round. This round included practically doing a successful and correct HVAC installation while working as a team. The final round was more theoretical. They needed to know whether I understood cooling technology and different types of systems. I passed the interviews and was excited to sign the new contract. My work began by understanding the processes and culture of the a/c workers’ teams. Within a few months, I had set up a training program for the a/c professionals to sharpen their skills in working with systems like the ductless mini-split system. I also grew the inventory by adding equipment such as the digital thermostat and electric heat pump to help our customers’ indoor comfort. I saw the need to streamline processes like the air conditioner tune-up to help our customers stay on top of the scheduling. We had a special team focusing only on air conditioning service. So far the job is good but very demanding.