The Millers owned a small family business that sold and installed A/C products for homes and businesses. They had a wonderful reputation and a successful business, one afternoon a local shop’s A/C component broke down. The temperatures rose suddenly, making it impossible for workers to concentrate at the shop! Jack knew the owner had to call the heating and air conditioning repairman guy instantly. When Mr. Miller showed up he knew instantly what the problem was. The A/C unit’s compressor was broken. The compressor, which Mr. Miller described as the “heart, ” needed to be replaced for the A/C component to be repaired. Jack was delighted that Mr. Miller would be able to repair it, but what about the cost? Mr. Miller gave him a bid and Jack was pleasantly surprised by the cost and how affordable it was; It didn’t take Mr. Miller long but the air conditioning component was back up and running again. The staff was severely delighted as the cool air began to flow through the air vents. Jack thanked Mr. Miller but was looking to do some updates since it has been forever and the current heating and air conditioning system that he has should be replaced sooner rather than later. Mr. Miller understood the importance of having a wonderful heating and air conditioning system, especially for the shop that Jack owns so he said he’ll do a complete look over his heating and air conditioning system although he doesn’t feel that Jack has to worry about anything for another few years. Jack knew he could trust Mr. Miller long before that afternoon and made sure to have Mr. Miller come to look at his heating and air conditioning system once again the following year.